Kragworks Privacy Policy

Kragworks, Inc. (“Kragworks,” “we,” “us”) provides the Harvest Engine mobile app and web platform (the “Service”) and operates the website at kragworks.com (the “Website”). This policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices you have. By using the Service or the Website you agree to this policy.

Harvest Engine is a business product. Your employer or the organization that invited you (your “Organization”) controls the farm, packing and operational data entered into the Service. Where we process that data on your Organization’s behalf, your Organization is responsible for how it is used, and you should also review its own privacy practices.

Information We Collect

Information you or your Organization provide

• Account information: name, nickname, email address, profile picture, your Organization, and your roles and farm access.
• Operational content: data you enter or upload, such as loads, bins, blocks, scouting events, notes, estimates, work orders, and photos taken or selected in the app.
• Communications: information you send us through the demo request form, contact form, or email.

Information collected automatically

• Location: with your permission, precise device location to log field events and map fields. On supported devices the app may continue to access location in the background while you are actively scouting. You can turn location off in your device settings; some features will then not work.
• Camera and photos: with your permission, access to the camera and photo library to attach photos to scouting events and to save images.
• Device and push notification data: a push notification token, device platform, and the date you were last active.
• Usage and login records: login times, the app or client used, and daily activity counts.
• Diagnostics (Log Data): when an error occurs we receive crash and error reports that may include your IP address, device name, operating system version, app configuration, and the time of the error.
• Website analytics: the Website uses Microsoft Clarity to record how visitors interact with pages (clicks, scrolling, page views), which may include anonymized session recordings and heatmaps, and uses cookies for this purpose.

How We Use Information

• To provide, operate, maintain and secure the Service.
• To authenticate users and manage accounts, roles and access.
• To send service notifications, including push notifications you have allowed.
• To respond to support, demo and contact requests.
• To diagnose errors, monitor performance, and improve the Service and Website.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To comply with legal obligations and enforce our agreements.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not use your information for advertising.

How We Share Information

We share personal information only as described here:

• Your Organization: your account details and the data you enter are visible to authorized users and administrators in your Organization.
• Service providers that process data on our behalf under confidentiality and security obligations, including DigitalOcean (application hosting and storage infrastructure) and Microsoft Azure (SQL database hosting and, through Azure Foundry, AI features); Auth0 (authentication); Google Firebase Cloud Messaging and Apple push services (push notifications); Sentry (crash and error reporting); SendGrid (email delivery for forms); Microsoft Clarity (Website analytics); and Vercel (Website hosting).
• Legal and safety: when required by law, legal process or a government request, or to protect the rights, property or safety of Kragworks, our users or others.
• Business transfers: in connection with a merger, acquisition, financing or sale of assets, in which case we will require the recipient to honor this policy.
• With your direction or consent. We may also share aggregated or de-identified information that does not identify you.

Third-party providers have their own privacy policies, which govern their handling of data they collect directly, for example the Microsoft Privacy Statement.

Cookies and Similar Technologies

The app does not use cookies. The Website uses cookies and similar technologies through Microsoft Clarity for analytics. You can refuse or delete cookies in your browser settings; the Website will continue to work. Some browsers send a “Do Not Track” signal; because there is no common standard, we do not currently respond to it.

Data Retention

We keep personal information for as long as your account is active or as needed to provide the Service. Operational records belong to your Organization and are retained according to its agreement with us. When an account is deleted, we remove personal information as described in our account and data deletion instructions. We may retain records needed for legal, tax, accounting, security or dispute-resolution purposes for up to 7 years, and deleted data may remain in backups for up to 90 days before being overwritten.

Your Choices and Rights

You can access, correct, or request deletion of your personal information. To delete your Harvest Engine account and data, see our deletion instructions. For other requests, email support@kragworks.com. We may need to verify your identity first and will respond within the time required by law, generally within 30 days. If your data is managed by your Organization, we may refer your request to it.

Depending on where you live (for example California, other US states, the United Kingdom or the European Economic Area), you may also have the right to know what we collect, receive a copy of your data, object to or restrict certain processing, withdraw consent, and lodge a complaint with your local data protection authority. We will not discriminate against you for exercising these rights. You can also withdraw location, camera, photo and notification permissions at any time in your device settings.

Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encrypted connections and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and regulators as required by law.

International Transfers

Kragworks is based in the United States and our providers may process data in the United States and other countries. By using the Service you understand that your information may be transferred to and processed in countries whose data protection laws differ from those where you live. Where required, we use appropriate safeguards for such transfers.

Children’s Privacy

The Service is intended for business use by adults and is not directed to anyone under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Links to Other Sites

The Service and Website may link to third-party sites we do not operate. We are not responsible for their content or privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this policy from time to time. We will post the new version on this page with a new effective date, and for material changes we will provide additional notice where required. Your continued use of the Service after changes take effect means you accept the updated policy.

Contact Us

Kragworks, Inc.
Email: support@kragworks.com
Or use our contact form.